🔁 Return, Cancellation & Refund Policy – VASTRAANJALI

At VASTRAANJALI, we strive to ensure that every purchase brings you joy. However, if you need assistance with cancellation, return, or refund, please review the policy below.

❌ Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the order has been dispatched, cancellation is not possible through the website.
• To request cancellation, please contact our support team immediately after placing the order.

🔄 Return Policy

• Returns and exchanges are applicable only on select products (as mentioned on individual product pages).
• The standard return window is 7 days from the date of delivery, unless otherwise specified.
• Return eligibility and specific conditions are mentioned on each product page.
• If pickup service is unavailable in your location, you may need to self-ship the product to our designated address.
• Return or exchange shipping charges may apply depending on the case.

📌 Important Return Guidelines

• Items must be unused, unwashed, and in original condition.
• Original packaging, tags, and invoices must be intact.
• Products without original tags will not be accepted.
• Customized or altered products are not eligible for return or exchange.
• Requests raised after the specified return window will not be accepted.

💰 Refund Policy

• Once the returned product is received and inspected, we will notify you regarding approval of your refund.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving bank details from the customer.
• Shipping charges (if applicable) are non-refundable unless the return is due to a damaged or incorrect product.

🚚 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Please notify us within 48 hours of delivery.
• Share clear images and order details for verification.
• After review, we will arrange a replacement or refund accordingly.

💬 Need Help?

For any return, cancellation, or refund queries, please contact our customer support team.

VASTRAANJALI – Committed to Quality, Care & Customer Satisfaction.